EXCHANGES/RETURNS

Please note that custom items cannot be exchanged or returned.

EXCHANGES

MY SHOES ARE TOO SMALL

It's possible they may need some time to break in!

• They will stretch up to a half a size
• They will stretch more in the width than the length
• They may be a bit snug at first
• If they are squeezing the life out of your feet, you need a larger size

MY SHOES ARE TOO BIG

If your feet are slipping around, you need a smaller size!

The only exception to this rule is our Blythe and Lee styles! These are "slip-on" boot styles and a little bit of slippage in the heel is not uncommon. 

If you have questions about sizing, please use our live chat feature (look for the chat bubble!) or email us at customerservice@therootcollective.com. We'd be happy to help you!

One-time exchanges for fit are free for all orders within the US. 

Shoes must be unworn to be eligible for exchange.

You have 60 days from the shipping date to complete a return.

If you need to exchange an international order, please contact us at customerservice@therootcollective.com.

Simply follow the link below to continue.

RETURNS

Such a bummer! If you need to return your shoes, please follow the link below to continue.

Shoes must be unworn to be eligible for return.

You have 60 days from the shipping date to complete a return.

An $8 shipping fee will be deducted from your refund. 

FINAL SALE

Final sale items may not be returned or exchanged.

CONTINUE TO EXCHANGE/RETURN >>