If you need to exchange or return an item, please email us at hello@therootcollective.com and we can assist you. We are swamped as we are preparing to close, so we appreciate your patience while it may take a few days to get back to you.
Please note that custom or final sale items cannot be exchanged or returned.
Regardless of if you are exchanging or returning, please include your original packing slip and mark with what you need. You have 30 days from the shipping date to complete an exchange or return.
EXCHANGES
MY SHOES ARE TOO SMALL
It's possible they may need some time to break in!
- They will stretch up to a half a size
- They will stretch more in the width than the length
- They may be a bit snug at first
- If they are squeezing the life out of your feet, you need a larger size
MY SHOES ARE TOO BIG
If your feet are slipping around, you need a smaller size!
If you have questions about sizing, email us at hello@therootcollective.com. We'd be happy to help you!
One-time exchanges for fit are free for all orders within the US.
Shoes must be unworn to be eligible for exchange.
You have 30 days from the shipping date to complete a return.
If you need to exchange an international order, please contact us at hello@therootcollective.com.
Simply follow the link below to continue.
RETURNS
Such a bummer! If you need to return your shoes, please follow the link below to continue.
Shoes must be unworn to be eligible for return.
You have 30 days from the shipping date to complete a return.
An $9 shipping fee will be deducted from your refund. Original shipping fees are nonrefundable.
FINAL SALE
Final sale items may not be returned or exchanged.