Please note that custom items cannot be exchanged or returned.
MY SHOES ARE TOO SMALL
It's possible they may need some time to break in!
MY SHOES ARE TOO BIG
If your feet are slipping around, you need a smaller size!
The only exception to this rule is our Blythe and Lee styles! These are "slip-on" boot styles and a little bit of slippage in the heel is not uncommon.
If you have questions about sizing, please use our live chat feature (look for the chat bubble!) or email us at firstname.lastname@example.org. We'd be happy to help you!
One-time exchanges for fit are free for all orders within the US.
Shoes must be unworn to be eligible for exchange.
You have 60 days from the shipping date to complete a return.
If you need to exchange an international order, please contact us at email@example.com.
Simply follow the link below to continue.
Such a bummer! If you need to return your shoes, please follow the link below to continue.
Shoes must be unworn to be eligible for return.
Final sale items may not be returned or exchanged.