HOW DO I CARE FOR MY SHOES?
A damp, soapy cloth can be used to clean your fabric shoes. If you notice any spots or dirt on them, it's best to clean your shoes right away.
We recommend not wearing your shoes in the rain, especially if they have leather soles.
Leather uppers should be cared for with a leather conditioner.
CAN I EXCHANGE MY SHOES FOR A DIFFERENT SIZE?
Of course! Even better, we offer free one-time exchanges for fit on all orders in the US. You can start your exchange process here.
WHAT IS YOUR RETURN POLICY?
All unworn shoes can be returned for a refund, minus and $8 return fee.
You can start your return process here.
I EMAILED CUSTOMER SUPPORT. WHEN WILL I GET A RESPONSE?
We do everything within our power to answer your questions within 48 hours, Monday through Friday. We do not have a support team available on weekends, because we respect our time with our family and friends (and also to just plain rest!).
HOW LONG WILL IT TAKE ME TO GET MY SHOES?
Packages are shipped within a few days. We do not send shipments every day since we are a small business, so we appreciate your patience! If this is an order that's needed in a certain time frame, please reach out to us and let us know and we'll do our best to accommodate. If your order includes a preorder item, then it will obviously take longer.
If there is an issue with your order, we will contact you in a timely manner.
We ship via Priority Mail in the US, so you'll normally get your package with 7 days of your order (though typically faster than that!). Shipments to Canada can take over a week, as we ship via First Class International. Other destinations, just know we try to get them to you as soon as possible. You will be notified when your package ships, along with the tracking number, so you can constantly hit refresh on usps.com to see if your package has made it closer (it's ok to be obsessive, we understand).
If a preorder item was ordered, please refer to the information found above!